Live-Onsite Overnight Guest Services Associate (Part-Time)

ESA Management, LLC; Appleton, Northern (WI, KY); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Weekly pay

Competitive wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

EAP

Employee Perks Program

Job summary

ESA Management LLC in Appleton, Wisconsin is seeking a NSR Suites Part Time associate to support overnight guest services. The role focuses on on-call responsibilities during the night shift, ensuring courteous, high-quality service and smooth check-ins.

A provided hotel room for lodging is included, with opportunities to cover neighboring properties during staffing needs. You will manage keys, assist guests, answer questions, and maintain safety and standards across the lobby and public areas.

Qualifications

• High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Must have computer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system.

Responsibilities

• Work in a GSR capacity and set up and maintain breakfast from 5:30 AM to 7:00 AM daily.
• Attend to guests upon call notification for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations.
• Maintain control of all hotel keys, including safeguarding from mishandling or theft.
• Log keys in and out, when necessary.
• Organize, confirm, process, and conduct limited guest check-ins/check-outs, including greeting and registering the guests, assigning rooms, issuing room keys, and collecting payments, when necessary.
• Keep abreast of hotel policies, training, and safety procedures.
• Provide guests with directions and information regarding property amenities, services, hours of operation and local areas of interest.
• Perform bookkeeping activities such as logging events, running reports and posting payments to guest folios, when necessary.
• Maintain proficiency in all location computer and software systems.
• Respond to emergency situations, communicate with first responders as necessary, address key activation issues, and respond to noise complaints.

Skills

Read and interpret documents

Public speaking

English proficiency

Computer skills

Oral and written communication

Guest service mindset

Problem solving

Time management

Numerical/math ability

Pressure handling

Education

High school diploma or GED

Tools

Microsoft Office Suite

Hotel PMS system

Job description

ESA Management LLC in Appleton, Wisconsin is seeking a NSR Suites Part Time associate to support overnight guest services. The role focuses on on-call responsibilities during the night shift, ensuring courteous, high-quality service and smooth check-ins.

A provided hotel room for lodging is included, with opportunities to cover neighboring properties during staffing needs. You will manage keys, assist guests, answer questions, and maintain safety and standards across the lobby and public areas.