Live-In Front Desk Agent | Night & On-Call

Sagaponack Inn; Wainscott (NY); On-site; USD 172,000 - 517,000; Full time

Benefits offered by this job

Free on-site housing

Private bathroom

Access to common spaces

Job summary

Sagaponack Inn seeks a dependable live-in team member to act as after-hours guest contact and assist the Inn Manager. You will carry the emergency phone, respond to emergencies, and provide a welcoming presence during evenings, overnights, and weekends.

In return you receive free on-site housing with a private bathroom and the opportunity to earn extra front desk hours at $25 per hour, 5–15 hours weekly, plus exposure to hospitality operations.

Qualifications

• Reliable and mature individual capable of handling after-hours responsibilities.
• Strong customer service and communication skills.
• Ability to stay calm under pressure and make quick decisions.
• Basic computer skills and familiarity with standard software.
• Previous hospitality or front desk experience is preferred.

Responsibilities

• Carry and monitor the inn's emergency mobile phone during on-call shifts.
• Respond promptly to guest emergencies, urgent maintenance issues, and after-hours guest needs.
• Assess situations and determine appropriate action or escalation.
• Coordinate with management, maintenance vendors, or emergency services when necessary.
• Handle guest concerns professionally and calmly.
• Maintain detailed records of significant incidents and guest interactions.
• Help ensure the safety, security, and comfort of guests and property.
• Provide front desk coverage during scheduled paid shifts (5–15 hrs/wk).
• Check guests in and out, answer phones, and respond to inquiries.
• Make reservations and process payments as needed.
• Support daily operations and administrative tasks.

Skills

Reliability

Customer service

Crisis management

Communication skills

Problem solving

Basic computer skills

Job description

Sagaponack Inn seeks a dependable live-in team member to act as after-hours guest contact and assist the Inn Manager. You will carry the emergency phone, respond to emergencies, and provide a welcoming presence during evenings, overnights, and weekends.

In return you receive free on-site housing with a private bathroom and the opportunity to earn extra front desk hours at $25 per hour, 5–15 hours weekly, plus exposure to hospitality operations.