Front Desk Agent

Sagaponack Inn; Wainscott (NY); On-site; USD 172,000 - 517,000; Full time

Benefits offered by this job

Free on-site housing

Private bathroom

Access to common spaces

Job summary

Sagaponack Inn seeks a dependable live-in team member to act as after-hours guest contact and assist the Inn Manager. You will carry the emergency phone, respond to emergencies, and provide a welcoming presence during evenings, overnights, and weekends.

In return you receive free on-site housing with a private bathroom and the opportunity to earn extra front desk hours at $25 per hour, 5–15 hours weekly, plus exposure to hospitality operations.

Qualifications

• Reliable and mature individual capable of handling after-hours responsibilities.
• Strong customer service and communication skills.
• Ability to stay calm under pressure and make quick decisions.
• Basic computer skills and familiarity with standard software.
• Previous hospitality or front desk experience is preferred.

Responsibilities

• Carry and monitor the inn's emergency mobile phone during on-call shifts.
• Respond promptly to guest emergencies, urgent maintenance issues, and after-hours guest needs.
• Assess situations and determine appropriate action or escalation.
• Coordinate with management, maintenance vendors, or emergency services when necessary.
• Handle guest concerns professionally and calmly.
• Maintain detailed records of significant incidents and guest interactions.
• Help ensure the safety, security, and comfort of guests and property.
• Provide front desk coverage during scheduled paid shifts (5–15 hrs/wk).
• Check guests in and out, answer phones, and respond to inquiries.
• Make reservations and process payments as needed.
• Support daily operations and administrative tasks.

Skills

Reliability

Customer service

Crisis management

Communication skills

Problem solving

Basic computer skills

Job description

Position Overview

We are seeking a responsible, service-oriented individual to live on-site and assist the Inn Manager by serving as the after-hours contact. In exchange for free rent, the selected candidate will carry the inn's emergency mobile phone during assigned on-call periods and respond to guest emergencies and urgent requests.

In addition to overnight coverage, the position includes 5-15 hours per week of paid front desk shifts during regular operating hours.

This is an excellent opportunity for someone who enjoys hospitality, is dependable, and is comfortable being the primary point of contact for guests during evenings, overnight hours, and weekends.

Primary Responsibilities

Responsibilities

• Carry and monitor the inn's emergency mobile phone during assigned on-call shifts.
• Respond promptly to guest emergencies, urgent maintenance issues, and after-hours guest needs.
• Assess situations and determine appropriate action or escalation.
• Coordinate with management, maintenance vendors, or emergency services when necessary.
• Handle guest concerns professionally and calmly.
• Maintain detailed records of significant incidents and guest interactions.
• Help ensure the safety, security, and comfort of guests and property.

Examples of after-hours issues may include:

• Guest lockouts
• HVAC or plumbing emergencies
• Noise complaints
• Safety or security concerns
• Urgent guest service requests
• Property alarms or unexpected operational issues

Front Desk Responsibilities (Paid Hours)

• Provide front desk coverage during scheduled shifts.
• Check guests in and out.
• Answer phones and respond to guest inquiries.
• Make reservations and process payments.
• Assist with guest requests and recommendations.
• Support daily operations and administrative tasks.
• Maintain a welcoming and professional guest experience.

Qualifications

• Reliable, mature, and highly responsible.
• Excellent customer service and communication skills.
• Comfortable handling emergency situations and making sound decisions independently.
• Ability to remain calm under pressure.
• Strong problem-solving abilities.
• Basic computer proficiency.
• Previous hospitality, customer service, front desk, residential, or property management experience preferred.
• Ability to live on-site and respond promptly during assigned on-call periods.

Schedule

• Assigned after-hours MOD/on-call coverage in exchange for housing.
• Additional 5-15 hours per week of paid front desk shifts.
• Schedule may include evenings, weekends, and holidays.

Compensation

• Free rent for an unfurnished bedroom with private bathroom.
• Access to shared common living spaces, kitchen, and laundry.
• Additional hourly compensation for 5-15 hours per week of front desk work at $25/hr.
• Opportunity to gain hospitality and hotel operations experience.

Ideal Candidate

The ideal candidate is someone who is dependable, guest-focused, and enjoys being part of a small hospitality team. This person takes pride in helping others, can respond professionally to unexpected situations, and values the flexibility and convenience of living on-site while contributing to the success of the inn.