Live Events Operations Lead — High-Energy Venue

Live Nation; Miami Beach (FL); Sur place; USD 42 000 - 60 000; Plein temps

Résumé du poste

Live Nation Entertainment is seeking an Operations Supervisor to oversee in-venue operations and assist the Ops Manager. The role focuses on day-of-show duties, guest inquiries, VIP packages, and incident reporting to maintain service standards.

Ideal candidates have experience in high-volume venues, solid guest relations skills, and a valid alcohol and security-related certification. This full-time, in-person position requires leadership during events and a proactive attitude.

Qualifications

• Responsible Alcohol Awareness Training Certification or Equivalent.
• Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations.
• Skills in guest relations/staff relations—Assessing and anticipating special needs of guests.
• Prioritization of duties and effective communication skills.
• Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude.
• Read guests in order to anticipate their needs.
• Turn potentially negative situations into positive ones.
• Communicate well with team members and managers and foster an atmosphere of unity and camaraderie.
• Special requirements (State Security Licensing or equivalent certificate).
• High School Diploma required.

Responsabilités

• Works directly with the Ops Manager to perform day of show duties
• Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities, as well as our VIP program and seat upgrades
• Work through and correct guest concerns and complaints regarding security and customer service-related situations
• Follow up with Security and Guest Services teams to ensure that service standards are met
• Perform opening/running/closing duties according to Live Nation policy
• Inform guests of venue amenities & make recommendations
• Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
• Suggestive selling of all venue products and services when applicable
• Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
• Create pre-shift sheet and relay information from management directly to staff
• Turn in all lost and found articles to Box Office
• Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies
• Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas
• Leads all pre-shift meetings prior to start of shift
• Communicate to M.O.D. any issues that guests or team members may have
• Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates
• Responsible for completing incident reports and collecting witness statements
• Assist MOD with all ejection logs and incident reports
• Required to work Special Events that are scheduled throughout the venue

Connaissances

Guest relations

Staff relations

Communication skills

Multitasking

Teamwork

Reading guests

Alcohol service knowledge

State Security Licensing

Formation

High School Diploma

College diploma

Description du poste

Live Nation Entertainment is seeking an Operations Supervisor to oversee in-venue operations and assist the Ops Manager. The role focuses on day-of-show duties, guest inquiries, VIP packages, and incident reporting to maintain service standards.

Ideal candidates have experience in high-volume venues, solid guest relations skills, and a valid alcohol and security-related certification. This full-time, in-person position requires leadership during events and a proactive attitude.