Live Events Box Office & Guest Experience Agent

Opry Entertainment Group; Nashville (TN); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Opry Entertainment Group seeks a Box Office Agent in Nashville to serve as the first contact for guests, selling tickets and providing information about events and tours. You will handle transactions, assist with virtual tickets, and deliver friendly service in person and by phone.

Ideal candidates have strong communication, attention to detail, and basic computer skills, able to work peak times including evenings, weekends, and holidays.

Qualifications

• Strong written and verbal communication skills.
• Attention to detail and organization skills.
• Basic computer knowledge/skills required.

Responsibilities

• Provide directions and information. Maintain knowledge of venue histories and offerings.
• Facilitate ticket sales and distribution; process payments and issue tickets.
• Deliver exceptional guest service in person and over the phone.
• Use ticketing systems and software; report equipment or system issues to management.
• Troubleshoot guest service issues and escalate complex cases to supervisor.
• Adapt to evolving processes and technologies; engage in training and improvement initiatives.
• Communicate ticketing discrepancies to corporate ticketing to improve guest experience.

Skills

Written and verbal communication

Attention to detail

Organizational skills

Basic computer skills

Education

High school diploma or equivalent

Tools

Ticketing systems

Job description

Opry Entertainment Group seeks a Box Office Agent in Nashville to serve as the first contact for guests, selling tickets and providing information about events and tours. You will handle transactions, assist with virtual tickets, and deliver friendly service in person and by phone.

Ideal candidates have strong communication, attention to detail, and basic computer skills, able to work peak times including evenings, weekends, and holidays.