Event Box Office & Guest Services Specialist

Live Nation Worldwide, Inc.; Milwaukee (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

Live Nation Entertainment is seeking a part-time Box Office Representative to assist guests at live events, selling admission tickets, answering ticketing questions, and providing exceptional customer service at the box office.

Successful candidates bring strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Proficiency with Microsoft Office and mobile ticketing tools is preferred; prior ticketing experience is a plus.

Qualifications

• High School Diploma or equivalent.
• Familiar with Microsoft Office Suite, Windows based PC programs, and smartphones.
• Attention to detail, quality and accuracy.
• Previous experience with ticketing systems preferred.
• Strong relationship building and communication skills.
• Ability to work independently.
• Excellent verbal and written communication skills.
• Working environment is fast-paced.
• Position requires periods of prolonged sitting or standing.
• Position requires repetitive use of arms for answering busy phones and typing.

Responsibilities

• Sell admission tickets at events.
• Greet guests attending events who come to the box office and maintain superior customer service
• Assist in daily operations of the box office, including opening and closing box office procedures
• Quickly and efficiently identify a customer’s will-call order by verifying all pertinent customer information including the customer’s name, email, and order number in order to distribute tickets.
• Assist customers with mobile tickets.
• Understand the venue seat-map and assist customers in seat selection
• Efficiently and accurately answer customer questions in-person and over the phone.
• Accurately accept customer payment while adhering to company’s procedures and policies.
• Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
• Provide accommodations for guests with special needs both prior to and day of show- this could include offering assistance to someone who uses a wheelchair.
• Inform guests of the layout of the venue and be prepared to direct them to the restrooms, concession stands and designated seats/sections.
• Know how identify a fake ticket or credential and educate the guest on where to buy authentic tickets.
• Settle seating disputes or help solve other guest concerns.
• Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the reserved sections, picking up and properly storing event equipment such as ticket scanners, barricade, etc.
• Maintain order, ensure adherence to safety rules, and share any safety concerns with management.
• Guide guests to closest exits or provide other instructions or assistance in case of emergency.
• Other duties as assigned.

Skills

Customer service

Attention to detail

Communication skills

Independent worker

Verbal and written communication

Fast-paced environment

Prolonged sitting/standing

Repetitive tasks (phone & typing)

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Windows-based PC programs

Smartphones

Job description

Live Nation Entertainment is seeking a part-time Box Office Representative to assist guests at live events, selling admission tickets, answering ticketing questions, and providing exceptional customer service at the box office.

Successful candidates bring strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Proficiency with Microsoft Office and mobile ticketing tools is preferred; prior ticketing experience is a plus.