Box Office Agent - Ryman Auditorium

Opry Entertainment Group; Nashville (TN); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Opry Entertainment Group seeks a Box Office Agent in Nashville to serve as the first contact for guests, selling tickets and providing information about events and tours. You will handle transactions, assist with virtual tickets, and deliver friendly service in person and by phone.

Ideal candidates have strong communication, attention to detail, and basic computer skills, able to work peak times including evenings, weekends, and holidays.

Qualifications

• Strong written and verbal communication skills.
• Attention to detail and organization skills.
• Basic computer knowledge/skills required.

Responsibilities

• Provide directions and information. Maintain knowledge of venue histories and offerings.
• Facilitate ticket sales and distribution; process payments and issue tickets.
• Deliver exceptional guest service in person and over the phone.
• Use ticketing systems and software; report equipment or system issues to management.
• Troubleshoot guest service issues and escalate complex cases to supervisor.
• Adapt to evolving processes and technologies; engage in training and improvement initiatives.
• Communicate ticketing discrepancies to corporate ticketing to improve guest experience.

Skills

Written and verbal communication

Attention to detail

Organizational skills

Basic computer skills

Education

High school diploma or equivalent

Tools

Ticketing systems

Job description

As a Box Office Agent in our legendary music and entertainment venues, you'll be the first point of contact for music fans eager to experience unforgettableperformances and historic tours. You'll sell tickets, handle guest inquiries,process transactions, and provide information about upcoming events. As the ideal candidate, you'llshare exceptional guest service skills and genuine enthusiasm for live music and our musical legacy.

• Provide directions and information. Maintain thorough knowledge of our products, services, and venue histories. Share detailed information about attractions, services, and offerings.
• Facilitate ticket sales and distribution. Process payments, issue tickets, and assist guests with virtual tickets.
• Deliver exceptional guest service. Provide prompt, courteous, and knowledgeable support to customers both in-person and over the phone.
• Use ticketing systems and software. Ensure accuracy to support exceptional guest service and sales. Promptly report equipment or system issues to management.
• Troubleshoot guest service issues (lost tickets, ticket transfers, misunderstandings, etc.). Resolve and de-escalate service issues. Escalate complex issues to supervisor as needed.
• Adapt to evolving processes and technologies. Embrace training, feedback, and new ideas to continuously improve sales and service skills.
• Promptly communicate ticketing discrepancies to corporate ticketing department to improve guest purchase experience.
• Maintain a clean and orderly shared workspace.
• Follow all corporate standards, policies, and procedures in accordance with regulations. Maintain personal integrity, support company principles, and follow brand SOPs.
• Perform other duties as assigned.

Requirements

Education

• High school diploma or equivalent required

Experience

• 1+ years' experience in guest service preferred

Knowledge, Skills and Abilities

• Strong written and verbal communication skills
• Attention to detail and organization skills
• Basic computer knowledge/skills required
• Able to work during peak times, including evenings, weekends and holidays, to support business needs

Physical Requirements

Speak and hear to communicate with guests and use both near and distance vision for operating computers. Frequently sit with some walking and standing. Frequently lift/carry up to 25 lbs. Continual use of gross motor skills. Frequently use bi-manual dexterity and fine motor skills for computer use.

Working Conditions

High volume ticketing office in close proximity to others.

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