Guest-Focused Retail & Box Office Associate

Chief's on Broadway; Nashville (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Weekly Family Meal

Complimentary concert tickets

Employee Discounts on Food, Beverage,

Retail & Brand Discounts

Monthly Team Outings

Career & Leadership Development

Job summary

Chief's on Broadway in Nashville, TN is hiring a Box Office Team Member and Retail Sales Associate to drive guest experiences, support live music operations, and boost retail sales. You will manage seating, ticketing, and retail knowledge while maintaining hospitality standards and brand integrity.

The role requires strong guest relations, product knowledge, and the ability to navigate a fast-paced venue. Benefits include meals, concert access, and employee discounts.

Qualifications

• Prior usher or concert experience in high-volume, fast paced venue, theater, or similar environment preferred
• Prior retail experience in high-volume, fast paced store, restaurant or similar environment preferred
• Proven ability to work in a fast-paced, results- oriented, restaurant/bar/venue/retail environment
• Exceptional guest service and hospitality skills
• Extensive knowledge of retail products and selling techniques
• Strong organizational skills, attention to detail, and work ethic
• Excellent interpersonal skills; able to work both as a team and independently
• Ability to take direction, and communicate effectively and professionally
• Ability to work a flexible schedule including days, nights, weekends and holidays

Responsibilities

• Demonstrate extensive product knowledge
• Knowledge of TixR and all ticketing procedures
• Knowledge of the seating layout
• Follow all Steps of Service and brand standards
• Create a hospitable, welcoming, and memorable experience for all guests
• Actively engage with guests in conversation to determine their needs
• Understand the features and benefits of all products in order to make recommendations
• Ensure par levels for all products and alert the leadership team of any low call items
• Ensure all Federal, State and City laws and ordinances are followed with regards to the handling and responsible sale of alcoholic beverages
• Ensure par levels for all supplies including proper containers for both food and beverage service
• Attend trainings as mandated by the Leadership team
• Maintain a well-groomed, professional, and polished appearance
• Keep working knowledge of Chief's brand, history, culture, and programming
• Navigate venue conditions, including tight spaces, dark rooms, and loud environment
• Ensure all spaces and displays are set according to plans
• Maintain daily inventories at both the beginning and end of shift
• Maintain an organized and clean workspace
• Ensure that work areas are properly supplied for operational success
• Maintain positive guest engagement and create memorable experiences
• Take initiative, follow-through on requests until completion, and utilize a keen attention to detail
• Perform other related duties as assigned by the Leadership team

Job description

Chief's on Broadway in Nashville, TN is hiring a Box Office Team Member and Retail Sales Associate to drive guest experiences, support live music operations, and boost retail sales. You will manage seating, ticketing, and retail knowledge while maintaining hospitality standards and brand integrity.

The role requires strong guest relations, product knowledge, and the ability to navigate a fast-paced venue. Benefits include meals, concert access, and employee discounts.