Live Event Security Lead — Guest Experience

Madison Square Garden Entertainment Corp.; New York (NY); On-site; USD 50,971 - 57,859; Part time

Benefits offered by this job

Upskilling opportunities

Travel to other locations

Job summary

Madison Square Garden Entertainment Corp. (MSG Entertainment) seeks a Security Supervisor to oversee event and building security across MSG venues in New York.

This part-time role emphasizes delivering exceptional guest experiences while maintaining a safe environment, and reports to the Security Manager. Ideal candidates have 3–5 years of supervisory security experience, with knowledge of events and theatre operations.

Qualifications

• Minimum 3–5 years’ supervisory experience (preferred union experience) in security, law enforcement, or military.
• Previous security leadership of small teams is ideal.
• 60+ college credits or equivalent certifications preferred.
• Excellent communication and stakeholder mobilization.
• Experience documenting staff performance and incident reporting.
• Ability to build collaborative relationships across functions.
• Coaching and developing staff to meet goals.
• Comfort with conflict management and tight deadlines.
• Experience in guard force scheduling, security advances, training, and policy writing.

Responsibilities

• Supervise daily building and event security officers.
• Develop front line colleagues to deliver exceptional guest experiences in a safe environment.
• Assess, train, evaluate, and coach staff using company programs.
• Handle scheduling, invoices, incident reports, daily reports, and logs.
• Ensure security office space and equipment support operations; coordinate with facilities.
• Address customer concerns in a timely and efficient manner.
• Support additional security programs and VIP security operations as needed.
• Oversee Security Operations Center staff and building security officers as required.
• Uphold appearance and presentation guidelines on-site.

Skills

Supervisory experience

Security knowledge

Emergency response

Communication skills

Report writing

Cross-functional collaboration

Education

60 credit hours of college-level coursework

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) seeks a Security Supervisor to oversee event and building security across MSG venues in New York.

This part-time role emphasizes delivering exceptional guest experiences while maintaining a safe environment, and reports to the Security Manager. Ideal candidates have 3–5 years of supervisory security experience, with knowledge of events and theatre operations.