SOC Operator: Live Venue Security & Rapid Response

Madison Square Garden Entertainment Corp.; New York (NY); On-site; USD 39,000 - 47,000; Part time

Benefits offered by this job

On-site

Job summary

Madison Square Garden Entertainment Corp. (MSG Entertainment) is hiring a Part Time SOC Operator to join our security team responsible for real-time monitoring across MSG venues, including 2 Penn Plaza.

You will handle CCTV, access control, alarm systems, and incident coordination while adhering to procedures and presenting a professional on-site presence. Requirements include 1–2 years in a security operations center, an associate or bachelor's degree, and proficiency with CCTV and alarm

Qualifications

• 1–2 years of experience in a security operations center, dispatch center, or similar real-time monitoring environment.
• Associate or Bachelor’s degree, or equivalent combination of education and experience
• Working knowledge of CCTV, access control systems, and alarm monitoring technology, including basic troubleshooting.

Responsibilities

• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
• Monitor and operate CCTV systems, video analytics, access control platforms, and alarm systems across all supported venues and facilities during assigned shifts.
• Conduct social media and OSINT monitoring to identify emerging threats, risks, or reputational concerns.
• Maintain situational awareness of venue operations, local events, weather conditions, and external factors that may affect security posture during scheduled coverage periods.
• Support the organization’s employee badge system by verifying employee status, issuing access badges, and disabling badge access as needed.
• Provide real-time video tracking and information as requested for persons of interest related to security and safety concerns.
• Respond to routine and emergency calls, dispatching security officers, ERT members, facilities personnel, police, fire, and EMS as required via telephone, radio, and organizational platforms.
• Evaluate and triage incidents based on severity, escalating to security management and cross-functional teams per established protocols.

Skills

SOC experience

Real-time monitoring

Threat identification

Education

Associate or Bachelor’s degree

Tools

CCTV systems

Alarm monitoring systems

Video analytics

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is hiring a Part Time SOC Operator to join our security team responsible for real-time monitoring across MSG venues, including 2 Penn Plaza.

You will handle CCTV, access control, alarm systems, and incident coordination while adhering to procedures and presenting a professional on-site presence. Requirements include 1–2 years in a security operations center, an associate or bachelor's degree, and proficiency with CCTV and alarm