Guest Services Lead - Live Entertainment Venues

Madison Square Garden Entertainment Corp.; New York (NY); On-site; USD 25,000 - 41,000; Part time

Job summary

Madison Square Garden Entertainment Corp. (MSG Entertainment) is seeking a Guest Services Supervisor to lead front-line staff across MSG venues and deliver exceptional guest experiences.

The role emphasizes cross-department collaboration, crisis responsiveness, and maintaining professional standards during events. Ideal candidates have 3–5 years of supervisory experience in entertainment venues, with at least 60 college credits or equivalent, and a track record of coaching staff to high

Qualifications

• 3–5 years’ supervisory experience in events, sports or theatre operations.
• Proven ability to lead front-line guest services staff.
• Strong communication, coaching and conflict-resolution skills.

Responsibilities

• Supervise front-line Guest Services Staff and maintain service standards.
• Collaborate with Security and other departments during events and emergencies.
• Coach, assess and provide timely feedback to staff.
• Lead pre-event meetings and ensure guest environments meet venue standards.
• Handle guest concerns promptly and provide recovery solutions when needed.

Skills

Supervisory experience

Team leadership

Guest services

Education

60 credit hours

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is seeking a Guest Services Supervisor to lead front-line staff across MSG venues and deliver exceptional guest experiences.

The role emphasizes cross-department collaboration, crisis responsiveness, and maintaining professional standards during events. Ideal candidates have 3–5 years of supervisory experience in entertainment venues, with at least 60 college credits or equivalent, and a track record of coaching staff to high