Security Supervisor

MSG Entertainment Holdings, LLC; New York (NY); Presencial; USD 52 000 - 58 000; Tempo integral

Resumo da oferta

MSG Entertainment Corp. seeks a Security Supervisor to lead the building and event security teams at Radio City Music Hall and other venues.

The role focuses on delivering a safe, secure guest experience while collaborating with venues and cross-functional partners in a fast-paced environment. The ideal candidate has 3+ years of supervisory security experience, military or law enforcement background preferred, strong communication skills, and the ability to manage multiple tasks under tight

Qualificações

• 3+ years’ supervisory experience in security or related field.
• Experience in events, sports, or entertainment venues preferred.
• Excellent communication and reporting skills.

Responsabilidades

• Supervise building and Event security officers on a daily basis.
• Lead front line colleagues to deliver exceptional guest experiences safely.
• Ensure officers know their post assignments and stay in proper uniform.
• Document scheduling, invoices, incident reports, and daily logs.
• Coordinate with SOC and other MSG departments to ensure security operations.
• Respond to customer concerns and participate in security programs.

Conhecimentos

Supervisory experience

Communication skills

Stakeholder mobilization

Coaching and mentoring

Multi-tasking under deadlines

Formação académica

60 credit hours college coursework

Descrição da oferta de emprego

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, theChristmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available atwww.msgentertainment.com.

Who are we hiring?

The MSG Security Supervisor will be accountable for providing an exceptional guest experience throughout MSG’s venues as it relates to Event or Building Security. This role will focus on partnering within Venues, and across functions, to get work done through others in a fast paced and dynamic environment. Success in this role is demonstrated by creating a safe and secure environment without sacrificing an exceptional guest experience, committing to continuous learning and development, and achieving business results. The MSG Security Supervisor will report into the MSG Security Manager primarily based out of Radio City Music Hall.

What will you do?

• Accountable for daily supervision and leadership of building andEvent security officers.
• Lead and develop front line colleagues ensuring employees are engaged, upbeat, and capable of delivering exceptional guest experiences in a safe and secure environment. Ability to work collaboratively with other departments to achieve company objectives, especially in emergency situations and times of crisis.
• Ensure that all security officers are aware of their post and assignment responsibilities.
• Ensure all security officers are in proper uniform and are not utilizing their mobile phones or other electronic devices for non-security related matters.
• Assess, train, evaluate, and coach front line colleagues utilizing previous experience and company provided programs.
• Responsible for various administration items such as scheduling, invoices, incident reports, daily reports, and documentation logs.
• Responsible for ensuring that security office space and equipment is prepared to support security operations. Works with adjacent teams to address maintenance, custodial, and facility issues and improvements.
• Addresses customer concerns, feedback,and suggestions in a timely and efficient manner.
• May be tasked with managing or supporting additional security programs that facilitate security operations such as equipment inventory, conducting security advances and walkthroughs for visiting VIP’s, improving team processes, completing long term projects, and representing security leadership to other internal teams.
• Supervision of Security Operations Center(SOC)staff andBuildingSecurity officers on occasion.
• Communicate with and coordinate security matters with the SOC including request for video surveillance or other request for assistance as needed
• Collaborate with other MSGdepartments,including Building Security, Guest Services, Production,and Building Operations,to ensure all personnel are working together to ensure a safe and secure environment.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?

• 3+ years’ supervisory experience (preferredlaborunion experience) in the security, law enforcement, or military field, and preferably have knowledge of events, sports, and theatreroperations within an entertainment venue.
• Previous security experience required, prior service as a non-commissioned officer in the U.S. military responsible for leading small units, training, and managing others would be ideal.
• Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
• Excellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organization.
• Demonstrated experience completing reports and documenting staff performance is essential.
• Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship, adept at maintaining a positive, open, approachable, and professional relationship with a diverse group.
• Demonstrated experience coaching, mentoring,and developing staff to perform at high levels and holding team accountable for achieving business goals and objectives.
• Comfortable with managing conflict and responding to customer problems with a sense of urgency.
• Ability to demonstrate success in managing multiple tasks while under tight deadlines.
• Demonstrated experience in some or allofthe following areas:guardworkforce scheduling and management, conducting security advances, training security officers, responding to security emergencies, physical security project management, crowd management,and writing security policy.

Special Requirements

• Must be willing to travel to other locations as needed.
• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays,in a 24x7 environment.
• General physical requirements such as lifting 25 lbs., standing for long periods, walking long distances, bending and constant motion is often required.
• Other duties, as assigned.

#LI- Onsite

Hourly Pay Range

$38—$42 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including consideringrequests for reasonable accommodations as required.