Live Event Guest Services Host

Diamond Jo Dubuque; Dubuque (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Boyd Gaming is seeking an usher to assist guests at entertainment events by collecting admission tickets and guiding guests to seats. You will distribute programs and help guests find their seats while upholding late seating policies.

The ideal candidate has strong customer service and communication skills, can stand and walk for extended periods, and can assist guests in wheelchairs, with the ability to respond quickly in emergencies.

Qualifications

• Six (6) months of experience as an usher in a comparable venue preferred.
• Excellent customer service and communication skills.
• Ability to stand and walk (including stairs) for extended periods.
• Ability to bend and lift up to 25 pounds.
• Ability to quickly read and interpret information printed on event tickets.
• Ability to assist guests in wheelchairs.
• Alert at all times and able to think and act quickly in emergencies.

Responsibilities

• Provide general information about the property and venues.
• Ensure guests are properly seated and late seating policies are followed.
• Assist with guest seating and ticketing situations.
• Distribute event programs.
• Enforce the camera/tape policy for each event.
• Alert management of guests’ special needs or emergencies.

Skills

Customer service

Communication

Guest assistance

Job description

Boyd Gaming is seeking an usher to assist guests at entertainment events by collecting admission tickets and guiding guests to seats. You will distribute programs and help guests find their seats while upholding late seating policies.

The ideal candidate has strong customer service and communication skills, can stand and walk for extended periods, and can assist guests in wheelchairs, with the ability to respond quickly in emergencies.