Lead Usher - On Call

The Orleans Hotel & Casino; Las Vegas (NV); On-site; USD 19,000 - 25,000; Full time

Job summary

Boyd Gaming Corporation seeks an usher to assist guests at entertainment events by collecting admission tickets and distributing programs. You will help guests find seats, answer questions about the venue, and train fellow ushers for peak performance.

The role requires customer service excellence, the ability to stand and move for long periods, and the capacity to assist guests in wheelchairs while complying with safety policies. You’ll support management during emergencies and events.

Qualifications

• Six (6) months of experience as an usher in a comparable venue preferred.
• Must have excellent customer service and communication skills.
• Must be able to stand and walk (including stairs) for extended periods of time.

Responsibilities

• Provide general information about the property and the various venues.
• Ensure that guests are properly seated and late seating policies are followed.
• Assist with guest seating and ticketing situations.
• Distribute event programs.
• Assist with the enforcement of the camera/tape policy for each event.
• Alert management of any guest's special needs or emergency situations.
• Assist in the training of ushers and in the successful performance of their jobs.

Skills

Customer service

Communication

Mobility (standing/walking)

Lifting up to 25 pounds

Reading event tickets

Emergency response

Wheelchair assistance

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Responsible for assisting guests at entertainment events by collecting admission tickets/passes, distributing programs, assisting in finding seats, answering questions about the facility and its offerings. Assist in training and guiding Ushers in the successful performance of their jobs

• Provide general information about the property and the various venues.
• Ensure that guests are properly seated and late seating policies are

followed.

• Assist with guest seating and ticketing situations.
• Distribute event programs.
• Assist with the enforcement of the camera/tape policy for each event.
• Alert management of any guest's special needs or emergency situations.
• Assist in the training of ushers and in the successful performance of their

jobs

Qualifications

• Six (6) months of experience as an usher in a comparable venue preferred.
• Must have excellent customer service and communication skills.
• Must be able to stand and walk (including stairs) for extended periods of

time.

• Must be able to bend and lift up to 25 pounds.
• Must be able to quickly read and interpret information printed on event

tickets.

• Must be able to assist guests in wheelchairs.
• Must be alert at all times and be able to think and act quickly and

appropriately in the event of an emergency.

• Must be able to obtain/maintain any necessary certifications and/or

licenses

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.