Event Usher: Guest Seating & Info

Boyd Gaming; Dubuque (IA); On-site; USD 24,000 - 32,000; Full time

Job summary

Boyd Gaming is seeking an usher to assist guests at events, provide information about the property and venues, and help with seating and ticketing. The role requires active customer service, the ability to stand for long periods, and readiness to respond to emergencies.

Experience as an usher is preferred. The position involves assisting guests in wheelchairs and upholding late seating policies, with a focus on safety and guest satisfaction.

Qualifications

• Six (6) months of experience as an usher in a comparable venue preferred.
• Must have excellent customer service and communication skills.
• Must be able to stand and walk (including stairs) for extended periods of time.
• Must be able to bend and lift up to 25 pounds.
• Must be able to quickly read and interpret information printed on event tickets.
• Must be able to assist guests in wheelchairs.
• Must be alert at all times and be able to think and act quickly and appropriately in the event of an emergency.

Responsibilities

• Provide general information about the property and the various venues.
• Ensure that guests are properly seated and late seating policies are followed.
• Assist with guest seating and ticketing situations.
• Assist with the enforcement of the camera/tape policy for each event.
• Alert management of any guest’s special needs or emergency situations.

Skills

Customer service

Communication

Stamina

Ticket reading

Job description

Boyd Gaming is seeking an usher to assist guests at events, provide information about the property and venues, and help with seating and ticketing. The role requires active customer service, the ability to stand for long periods, and readiness to respond to emergencies.

Experience as an usher is preferred. The position involves assisting guests in wheelchairs and upholding late seating policies, with a focus on safety and guest satisfaction.