Lead Event Usher — Guest Experience & Training

Boyd Gaming

Las Vegas (NV)

On-site

USD 17,000 - 22,000

Full time

10 days ago

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Job summary

Boyd Gaming Corporation in Las Vegas is seeking an usher to assist guests at entertainment events, collect tickets, distribute programs and help guests find seats. You will train and guide ushers for successful event performance and ensure smooth guest experiences across our venues.

Ideal candidates have strong customer service and communication skills, can stand/walk for long periods (stairs included), lift up to 25 pounds, read event tickets, assist guests in wheelchairs, and respond quickly

Qualifications

Six months of experience as an usher preferred.
Excellent customer service and communication skills.
Ability to stand and walk for extended periods, including stairs.
Ability to bend and lift up to 25 pounds.
Ability to quickly read and interpret information on event tickets.
Ability to assist guests in wheelchairs and respond to emergencies.
Must obtain/maintain any necessary certifications and/or licenses.

Responsibilities

Provide general information about the property and the various venues.
Ensure that guests are properly seated and late seating policies are followed.
Assist with guest seating and ticketing situations.
Distribute event programs.
Assist with the enforcement of the camera/tape policy for each event.
Alert management of any guest’s special needs or emergency situations.
Assist in the training of ushers and in the successful performance of their jobs.