Event Usher Lead: Guest Seating & Training

The Orleans Hotel & Casino; Las Vegas (NV); On-site; USD 19,000 - 25,000; Full time

Job summary

Boyd Gaming Corporation seeks an usher to assist guests at entertainment events by collecting admission tickets and distributing programs. You will help guests find seats, answer questions about the venue, and train fellow ushers for peak performance.

The role requires customer service excellence, the ability to stand and move for long periods, and the capacity to assist guests in wheelchairs while complying with safety policies. You’ll support management during emergencies and events.

Qualifications

• Six (6) months of experience as an usher in a comparable venue preferred.
• Must have excellent customer service and communication skills.
• Must be able to stand and walk (including stairs) for extended periods of time.

Responsibilities

• Provide general information about the property and the various venues.
• Ensure that guests are properly seated and late seating policies are followed.
• Assist with guest seating and ticketing situations.
• Distribute event programs.
• Assist with the enforcement of the camera/tape policy for each event.
• Alert management of any guest's special needs or emergency situations.
• Assist in the training of ushers and in the successful performance of their jobs.

Skills

Customer service

Communication

Mobility (standing/walking)

Lifting up to 25 pounds

Reading event tickets

Emergency response

Wheelchair assistance

Job description

Boyd Gaming Corporation seeks an usher to assist guests at entertainment events by collecting admission tickets and distributing programs. You will help guests find seats, answer questions about the venue, and train fellow ushers for peak performance.

The role requires customer service excellence, the ability to stand and move for long periods, and the capacity to assist guests in wheelchairs while complying with safety policies. You’ll support management during emergencies and events.