Live Event AV Technician — Customer-Focused

Encore Global; Town of Florida (NY); On-site; USD 44,815,000 - 58,253,000; Full time

Job summary

Encore Global in a New York hotel/convention center environment seeks a Technician to set up and operate basic audiovisual systems, ensuring complete guest satisfaction during events. You will work with hotel staff and clients to ensure smooth operation and timely breakdown of gear.

Qualifications include a High School Diploma (Associate’s degree preferred), 1 year of hospitality or AV experience, and a valid driver’s license. Training requirements must be met within 60 days of start date.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• Training and certifications must be completed within 60 days of start date.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.

Responsibilities

• Set up, operate, and breakdown basic AV equipment for events as scheduled.
• Excel at guest communication and exceeding client expectations on site.
• Troubleshoot equipment and software issues in a timely, professional manner.
• Complete system entries, equipment sheets, and invoices accurately.

Skills

Customer service

Hospitality

Technical troubleshooting

Communication

Education

High School Diploma

Associate’s degree

Tools

Navigator

Job description

Encore Global in a New York hotel/convention center environment seeks a Technician to set up and operate basic audiovisual systems, ensuring complete guest satisfaction during events. You will work with hotel staff and clients to ensure smooth operation and timely breakdown of gear.

Qualifications include a High School Diploma (Associate’s degree preferred), 1 year of hospitality or AV experience, and a valid driver’s license. Training requirements must be met within 60 days of start date.