Live Event AV Technician

Encore; Rancho Mirage (CA); On-site; USD 32,000 - 33,000; Full time

Job summary

Encore in Rancho Mirage, CA is seeking a Technician to set up and operate basic audiovisual systems in a hotel environment, ensuring guest satisfaction. You will work under supervision of events/operations leaders and coordinate with internal staff and external vendors.

The role emphasizes hands-on AV support, customer service, and accurate paperwork, including using Navigator for orders and invoicing. Must meet physical requirements.

Qualifications

• High School Diploma required. Associate’s degree is preferred.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

Responsibilities

• Set up and operate basic audiovisual equipment in a hospitality environment.
• Strives to exceed the expectations and needs of internal and external customers.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.
• Completes order entries in Navigator, as needed.

Skills

Customer service

Hospitality experience

Communication

Education

High School Diploma

Associate degree

Tools

Navigator

Job description

Encore in Rancho Mirage, CA is seeking a Technician to set up and operate basic audiovisual systems in a hotel environment, ensuring guest satisfaction. You will work under supervision of events/operations leaders and coordinate with internal staff and external vendors.

The role emphasizes hands-on AV support, customer service, and accurate paperwork, including using Navigator for orders and invoicing. Must meet physical requirements.