Live Entertainment Usher — Guest Experience & Seating
MGM Resorts International
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Benefits offered by this job
Job summary
MGM Grand Las Vegas is seeking an on-call Usher to welcome guests and assist with seating at live entertainment events. You will help guests with directions, seating, and event information in a fast-paced, high-energy venue.
Responsibilities include verifying tickets, managing crowd movement, enforcing venue policies, and maintaining a safe guest experience. Ideal candidates have usher or event operations experience and are at least 18 years old.
Qualifications
- Must be a minimum of 18 years of age.
- Prior experience in an usher, entertainment, or event operations role.
- Experience in hotel/resort/theater venues is preferred.
Responsibilities
- Welcome and assist guests attending live entertainment events, providing service, directions, seating and information.
- Manage guest seating, verify tickets and seating assignments, and assist with crowd movement to maintain an orderly event experience.
- Uphold venue policies, including seating restrictions and smoking regulations, while maintaining professionalism and discretion.
- Address guest concerns, complaints, and challenging interactions using de-escalation techniques and effective communication.
- Monitor guest activity and event areas to identify safety concerns and coordinate with Security or medical staff as needed.
- Collaborate with entertainment operations, Security and venue staff to maintain a safe, welcoming environment during each performance.
Skills
Job description
MGM Grand Las Vegas is seeking an on-call Usher to welcome guests and assist with seating at live entertainment events. You will help guests with directions, seating, and event information in a fast-paced, high-energy venue.
Responsibilities include verifying tickets, managing crowd movement, enforcing venue policies, and maintaining a safe guest experience. Ideal candidates have usher or event operations experience and are at least 18 years old.
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