Linux Systems Engineer L2 - 24x7 Global Ops

Gruve; United States; Remoto; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Gruve is seeking an experienced Linux systems administrator to resolve L2 incidents and manage SUSE, RHEL, and Ubuntu environments. You will troubleshoot OS services, perform patching and security hardening, and coordinate with cross-functional teams to maintain SLA commitments.

Global 24x7 operations require rotation shifts and strong ITIL-based incident management. Familiarity with ITSM tools (ServiceNow) and cloud integrations is a plus.

Competenze

• 3-6 years hands-on experience in Unix/Linux system administration.
• Good knowledge of SUSE, RHEL or Ubuntu.
• Strong troubleshooting skills across OS services, processes, logs, filesystems and performance.
• Working knowledge of LVM, NFS, SSH, DNS, package management and cron.
• Experience with OS patching, vulnerability remediation and security baselines.
• Exposure to monitoring tools and ServiceNow or equivalent ITSM platforms.
• Strong understanding of ITIL Incident, Problem and Change Management.
• Basic Shell/Bash scripting skills; Python or Ansible exposure is advantageous.
• Experience in SLA-driven enterprise production operations and rotational shifts.

Mansioni

• Resolve L2 incidents and service requests related to Unix/Linux server operations.
• Administer and troubleshoot SUSE, RHEL and Ubuntu environments.
• Investigate CPU, memory, filesystem, disk space, process and system-service issues.
• Manage routine OS administration, users, permissions, packages, LVM, NFS, SSH, DNS and cron.
• Execute approved OS patching, vulnerability remediation and security hardening activities.
• Perform server maintenance, reboot validation, configuration changes and post-change health checks.
• Investigate monitoring alerts and support major incident restoration activities.
• Escalate complex issues to L3 with detailed diagnostics, logs and troubleshooting evidence.
• Follow ITIL Incident, Problem and Change Management processes.
• Maintain runbooks, technical documentation and shift handovers.
• Coordinate with Storage/Backup, Network, Security, Database, Cloud and Application teams.
• Support DR activities, operational improvements and global 24x7 service delivery.

Conoscenze

Unix/Linux admin

SUSE RHEL Ubuntu

Troubleshooting OS

LVM NFS SSH DNS cron

OS patching security

ITSM ITIL

Shell scripting

Python Ansible

Production operations

Strumenti

ServiceNow

Monitoring tools

VMware

AWS/Azure

Descrizione del lavoro

Gruve is seeking an experienced Linux systems administrator to resolve L2 incidents and manage SUSE, RHEL, and Ubuntu environments. You will troubleshoot OS services, perform patching and security hardening, and coordinate with cross-functional teams to maintain SLA commitments.

Global 24x7 operations require rotation shifts and strong ITIL-based incident management. Familiarity with ITSM tools (ServiceNow) and cloud integrations is a plus.