L2 Linux Systems Engineer– (SUSE, RHEL & Ubuntu)

Gruve; San Francisco (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

Gruve is a dynamic software services startup focused on AI-powered security, cloud, and customer experience. This role handles L2 incident resolution, Linux system administration, and performance tuning across SUSE, RHEL and Ubuntu, working within ITIL-aligned processes.

You will investigate issues, apply patches, manage configurations, and coordinate with cross-functional teams to ensure uptime and SLA adherence in a global 24x7 support model.

Qualifications

• 3–6 years hands-on Unix/Linux system administration experience.
• Experience with SUSE, RHEL or Ubuntu and OS patching.
• Knowledge of ITIL Incident/Problem/Change management.
• Basic Shell/Bash scripting; Python exposure is advantageous.
• Experience in SLA-driven enterprise production operations and rotational shifts.

Responsibilities

• Resolve L2 incidents and service requests for Unix/Linux servers.
• Administer SUSE, RHEL and Ubuntu environments and perform OS patching.
• Investigate CPU, memory, disk, process, and service issues and perform health checks.
• Coordinate with Storage/Network/Security/DB/Cloud teams and support 24x7 operations.
• Follow ITIL processes and maintain runbooks and shift handovers.
• Escalate complex issues to L3 with diagnostics and logs.

Skills

Unix/Linux admin

Troubleshooting

Shell/Bash scripting

ITIL concepts

SLA-driven operations

Education

RHCSA/RHCE or equivalent Linux certification

Tools

ServiceNow

VMware

AWS

Azure

Ansible

Job description

About Gruve

Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.

Position summary:

Responsible for L2 incident resolution, Linux system administration, performance troubleshooting, routine patching and security remediation activities. Works closely with L1, L3 SMEs and cross-functional teams to maintain infrastructure stability, availability and SLA compliance.

Key Responsibilities:

• Resolve L2 incidents and service requests related to Unix/Linux server operations.
• Administer and troubleshoot SUSE, RHEL and Ubuntu environments.
• Investigate CPU, memory, filesystem, disk space, process and system-service issues.
• Manage routine OS administration, users, permissions, packages, LVM, NFS, SSH, DNS and cron.
• Execute approved OS patching, vulnerability remediation and security hardening activities.
• Perform server maintenance, reboot validation, configuration changes and post-change health checks.
• Investigate monitoring alerts and support major incident restoration activities.
• Escalate complex issues to L3 with detailed diagnostics, logs and troubleshooting evidence.
• Follow ITIL Incident, Problem, Change and Request Management processes.
• Maintain runbooks, technical documentation and shift handovers.
• Coordinate with Storage/Backup, Network, Security, Database, Cloud and Application teams.
• Support DR activities, operational improvements and global 24x7 service delivery.

Required Skills:

• 3-6 years Hands-on experience in Unix/Linux system administration.
• Good knowledge of SUSE, RHEL or Ubuntu.
• Strong troubleshooting skills across OS services, processes, logs, filesystems and performance.
• Working knowledge of LVM, NFS, SSH, DNS, package management and cron.
• Experience with OS patching, vulnerability remediation and security baselines.
• Exposure to monitoring tools and ServiceNow or equivalent ITSM platforms.
• Strong understanding of ITIL Incident, Problem and Change Management.
• Basic Shell/Bash scripting skills; Python or Ansible exposure is advantageous.
• Experience in SLA-driven enterprise production operations and rotational shifts.

Preferred Skills:

• RHCSA/RHCE or equivalent Linux certification.
• Experience with CIS benchmarks and patch-management tools.
• Knowledge of VMware, AWS/Azure, backup and disaster recovery.
• Exposure to Ansible and automation.

Location / Support Model:

Global 24x7x365 support across APAC, EMEA and NLAM, working in rotational shifts under a follow-the-sun model.

Why Gruve

At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.

Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.