L1 Linux Systems Engineer – SUSE, RHEL & Ubuntu

Gruve; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Gruve seeks a Junior Linux Operations Specialist to monitor servers, perform health checks, and troubleshoot basic issues. You will log incidents, validate alerts, and escalate to L2/L3 with clear details.

The role supports global 24x7 operations and requires solid foundational Linux knowledge and incident-management awareness. Responsibilities include maintaining dashboards, following runbooks, and ensuring quick restoration of services while upholding SLAs.

Qualifications

• 1–3 years in Linux admin or helpdesk
• Familiarity with common Linux commands and troubleshooting
• Understanding of filesystems, processes, permissions and logs
• Basic DNS/SSH/network concepts
• Exposure to monitoring tools and ITSM platforms
• Understanding incident management and escalation procedures

Responsibilities

• Monitor server availability and infrastructure alerts
• Perform routine health checks (CPU, memory, disk, services)
• Troubleshoot using Linux commands and runbooks
• Log incidents, validate alerts, and escalate to L2/L3 with details
• Check processes, logs, mounts, connectivity and scheduled jobs
• Follow approved procedures and perform post-maintenance checks
• Escalate unresolved incidents with logs and steps taken
• Adhere to SLAs, escalation matrices and comms protocols
• Maintain ticket updates and shift handovers
• Coordinate with global support to ensure 24x7 ops

Skills

Linux basics (RHEL/SUSE/Ubuntu)

Linux commands (df, du, free, top, ps,

Filesystems & logs

DNS/SSH/network connectivity

Monitoring/ITSM (ServiceNow)

Incident management & SLAs

Tools

ServiceNow ITSM

Job description

About Gruve

Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.

Position summary:

Responsible for first-level monitoring, alert triage, basic Linux troubleshooting, routine health checks, incident logging and timely escalation to L2/L3 teams to maintain service availability and meet operational SLAs.

Key Responsibilities:

• Monitor server availability, infrastructure alerts and operational dashboards.
• Perform routine health checks for CPU, memory, disk space, filesystems and critical services.
• Conduct basic troubleshooting using Linux commands and approved runbooks.
• Validate alerts and log, categorize, prioritize and track incidents in the ITSM tool.
• Perform basic checks on processes, system logs, mount points, connectivity and scheduled jobs.
• Execute approved operational procedures and post-maintenance health checks.
• Escalate unresolved incidents to L2/L3 with relevant logs and troubleshooting details.
• Follow incident SLAs, escalation matrices and communication procedures.
• Maintain accurate ticket updates, shift handovers and operational documentation.
• Coordinate with global support teams to ensure uninterrupted 24x7 operations.

Required Skills:

• 1-3 Years basic knowledge of RHEL, SUSE or Ubuntu Linux.
• Familiarity with commands such as df, du, free, top, ps, grep, tail and systemctl.
• Understanding of filesystems, processes, permissions, services and system logs.
• Basic knowledge of DNS, SSH and network connectivity.
• Exposure to monitoring tools and ServiceNow or equivalent ITSM platforms.
• Understanding of incident management, SLAs and escalation procedures.

Preferred Skills:

• Basic Shell/Bash scripting knowledge.
• Linux Essentials or equivalent certification.
• Exposure to enterprise monitoring, backup and patching activities.
• Basic understanding of ITIL and global 24x7 operations.

Location / Support Model:

Global 24x5x365 support across APAC, EMEA and NLAM, working in rotational shifts under a follow-the-sun model.

Why Gruve

At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you're passionate about technology and eager to make an impact, we'd love to hear from you.

Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.