LifeSpa Concierge & Guest Experience Specialist

LTFMGTCO LTF Club Management Co; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Life Time Austin seeks a LifeSpa Coordinator to manage the telephone system, greet callers, and route them to the right staff while maintaining a cheerful, helpful attitude. The role supports the Department Head with filing and other office duties as needed.

You will convert LifeSpa questions into appointments, explain services to guests, and suggest upgrades. Strong computer skills and attention to safety are essential, with CPR/AED certification soon after hire.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience.
• CPR and AED certification within 30 days of hire.
• Proficient in Microsoft Office (Word/Excel/PowerPoint/Outlook).
• Ability to lift up to 50 pounds.

Responsibilities

• Answers incoming internal calls to greet, schedule appointments, and assist members in a friendly, professional manner.
• Converts LifeSpa questions into appointments.
• Explains Life Spa products, services, and treatments to guests and helps determine needs.
• Suggests upgrades or add-ons to products and services.
• Completes outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments.
• Uses required safety devices to comply with company safety rules.

Skills

Customer service

Appointment scheduling

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Life Time Austin seeks a LifeSpa Coordinator to manage the telephone system, greet callers, and route them to the right staff while maintaining a cheerful, helpful attitude. The role supports the Department Head with filing and other office duties as needed.

You will convert LifeSpa questions into appointments, explain services to guests, and suggest upgrades. Strong computer skills and attention to safety are essential, with CPR/AED certification soon after hire.