Life Spa Concierge & Scheduling Specialist

Life Time, Inc.; Franklin (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

Life Time, Inc. is seeking a LifeSpa Coordinator to operate the telephone system, greet callers, and direct inquiries to the appropriate staff. The role includes assisting the Department Head with filing and general office duties in a welcoming environment.

You will explain Life Spa services, help guests determine their needs, and suggest upgrades. A friendly, professional demeanor and strong computer skills are essential.

Qualifications

• 1 year of customer service experience
• CPR and AED certification within 30 days of hire
• Knowledge of computer software such as Microsoft Office, Excel, PowerPoint and Outlook
• Ability to calculate figures and amounts such as discounts, interest and commissions
• Ability to stand, sit, walk, reach, climb and lift up to 50 pounds

Responsibilities

• Answers incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner
• Explains all Life Spa products, services, and treatments to guests and assists them with determining their individual needs
• Suggests upgrades or add-ons to products and services
• Completes outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments
• Uses all required safety devices to comply with company safety rules

Skills

Customer service experience

Communication

Physical abilities

Cash handling/Discount calculations

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Life Time, Inc. is seeking a LifeSpa Coordinator to operate the telephone system, greet callers, and direct inquiries to the appropriate staff. The role includes assisting the Department Head with filing and general office duties in a welcoming environment.

You will explain Life Spa services, help guests determine their needs, and suggest upgrades. A friendly, professional demeanor and strong computer skills are essential.