LifeSpa Concierge & Appointment Specialist

Life Time, Inc.; Franklin (TN); On-site; USD 19,000 - 28,000; Full time

Job summary

Life Time, Inc. is seeking a LifeSpa Coordinator to operate the front desk, answer the telephone, greet guests, and route calls to the appropriate departments with a cheerful, professional attitude.

You will assist the Department Head with filing and office duties, schedule appointments, educate guests on Life Spa services, and help ensure a smooth, welcoming experience for every member. This role requires CPR/AED within 30 days of hire and the ability to stand, walk, and lift up to 50 pounds,

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience.
• CPR and AED certified within 30 days of hire.
• Knowledge of computer software such as Microsoft Office, Excel, PowerPoint and Outlook.
• Ability to calculate figures and amounts such as discounts, interest and commissions.
• Ability to stand, sit, walk, reach, climb and lift up to 50 pounds.

Responsibilities

• Answers incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner.
• Converts LifeSpa questions into appointments.
• Explains all Life Spa products, services, and treatments to guests and assists them with determining their individual needs.
• Suggests upgrades or add-ons to products and services.
• Completes outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments.
• Uses all required safety devices to comply with company safety rules.

Skills

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Life Time, Inc. is seeking a LifeSpa Coordinator to operate the front desk, answer the telephone, greet guests, and route calls to the appropriate departments with a cheerful, professional attitude.

You will assist the Department Head with filing and office duties, schedule appointments, educate guests on Life Spa services, and help ensure a smooth, welcoming experience for every member. This role requires CPR/AED within 30 days of hire and the ability to stand, walk, and lift up to 50 pounds,