LifeSpa Concierge & Appointments Specialist

Life Time Inc.; Northbrook (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and – 

401(k) retirement with company match

Training and professional development

Paid sick leave

Job summary

Life Time Inc. in Northbrook, IL is seeking a LifeSpa Coordinator to manage the telephone system, greet callers and schedule appointments while maintaining a cheerful, helpful attitude. You will assist the Department Head with filing and office tasks as needed.

The role includes converting LifeSpa questions into appointments, explaining Life Spa offerings to guests, suggesting upgrades, and handling follow-up calls to ensure bookings and excellent service.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service experience.
• CPR and AED certification within 30 days of hire.
• Proficient with Microsoft Office: Word, Excel, PowerPoint and Outlook.
• Ability to calculate figures such as discounts, interest and commissions.
• Must be able to stand, sit, walk, reach, climb and lift up to 50 pounds.
• Preferred: 1 year of receptionist experience.

Responsibilities

• Answer incoming internal calls to greet, schedule appointments, and assist members in a friendly, professional manner.
• Convert LifeSpa questions into appointments.
• Explain Life Spa products, services and treatments to guests and help determine needs.
• Suggest upgrades or add-ons to products and services.
• Complete outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments.
• Follow safety rules and use required safety devices.

Skills

Customer service

Communication

Flexibility

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Life Time Inc. in Northbrook, IL is seeking a LifeSpa Coordinator to manage the telephone system, greet callers and schedule appointments while maintaining a cheerful, helpful attitude. You will assist the Department Head with filing and office tasks as needed.

The role includes converting LifeSpa questions into appointments, explaining Life Spa offerings to guests, suggesting upgrades, and handling follow-up calls to ensure bookings and excellent service.