LifeSpa Concierge & Appointment Specialist

lifetime; Westlake (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Life Time in Westlake, TX seeks a LifeSpa Coordinator to operate the telephone system, greet callers, and direct them to the right personnel with a cheerful, professional attitude. The role also supports the Department Head with filing and core office duties.

You will explain Life Spa services, help guests determine needs, and suggest product upgrades while adhering to safety rules and procedures.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience.
• CPR and AED certification within 30 days of hire.
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Ability to calculate figures such as discounts and commissions.

Responsibilities

• Answers incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner.
• Converts LifeSpa questions into appointments.
• Explains Life Spa products and services to guests and assists with determining needs.
• Suggests upgrades or add-ons to products and services.
• Completes outgoing confirmation calls and scheduling tasks.
• Uses safety devices to comply with company safety rules.

Skills

Customer service

Communication

Numerical aptitude

Education

High School Diploma or GED

CPR and AED certified within 30 days of hire

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Life Time in Westlake, TX seeks a LifeSpa Coordinator to operate the telephone system, greet callers, and direct them to the right personnel with a cheerful, professional attitude. The role also supports the Department Head with filing and core office duties.

You will explain Life Spa services, help guests determine needs, and suggest product upgrades while adhering to safety rules and procedures.