LifeSpa Concierge & Appointment Specialist

LTFMGTCO LTF Club Management Co; Bloomfield Township (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Life Time is seeking a LifeSpa Coordinator to manage the telephone system, greet callers, schedule appointments, and direct inquiries to the right staff, while maintaining a cheerful, helpful attitude. The role also assists the Department Head with filing and general office tasks.

Required: High School Diploma or GED, 1 year of customer service, CPR/AED within 30 days of hire, and proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Outlook).

Qualifications

• 1 year of customer service experience.
• CPR and AED certified within 30 days of hire.
• Knowledge of computer software such as Microsoft Office, Excel, PowerPoint and Outlook.

Responsibilities

• Answers incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner.
• Converts LifeSpa questions into appointments.
• Explains all Life Spa products, services, and treatments to guests and assists them with determining their individual needs.
• Suggests upgrades or add-ons to products and services.
• Completes outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments.
• Uses all required safety devices to comply with company safety rules.

Skills

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Life Time is seeking a LifeSpa Coordinator to manage the telephone system, greet callers, schedule appointments, and direct inquiries to the right staff, while maintaining a cheerful, helpful attitude. The role also assists the Department Head with filing and general office tasks.

Required: High School Diploma or GED, 1 year of customer service, CPR/AED within 30 days of hire, and proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Outlook).