LifeSpa Concierge & Appointment Scheduler

LTFMGTCO LTF Club Management Co; Houston (TX); On-site; USD 22,000 - 33,000; Full time

Job summary

Life Time is seeking a LifeSpa Coordinator in Houston to manage the phone system, greet callers, and direct them to the right teams. You will help schedule appointments, explain spa offerings, and suggest upgrades while maintaining a cheerful, professional demeanor.

The role supports the Department Head with filing and other office duties, requiring basic MS Office skills and the ability to lift up to 50 pounds. CPR/AED certification within 30 days is required.

Qualifications

• High School Diploma or GED.
• 1 year of customer service experience.
• CPR and AED certified within 30 days of hire.
• Knowledge of Microsoft Office, Excel, PowerPoint and Outlook.
• Ability to calculate figures and amounts such as discounts, interest and commissions.
• Ability to stand, sit, walk, reach, climb and lift up to 50 pounds.

Responsibilities

• Answers incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner.
• Converts LifeSpa questions into appointments.
• Explains Life Spa products, services, and treatments to guests and assists them with determining their individual needs.
• Suggests upgrades or add-ons to products and services.
• Completes outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments.
• Uses all required safety devices to comply with company safety rules.

Skills

Customer service

Scheduling appointments

Phone etiquette

Adaptability

Education

High School Diploma or GED

CPR and AED certification within 30 days

Tools

MS Office

Excel

PowerPoint

Outlook

Job description

Life Time is seeking a LifeSpa Coordinator in Houston to manage the phone system, greet callers, and direct them to the right teams. You will help schedule appointments, explain spa offerings, and suggest upgrades while maintaining a cheerful, professional demeanor.

The role supports the Department Head with filing and other office duties, requiring basic MS Office skills and the ability to lift up to 50 pounds. CPR/AED certification within 30 days is required.