LifeSpa Appointment Specialist & Guest Concierge

Life Time, Inc.; Alpharetta (GA); On-site; USD 17,000 - 22,000; Part time

Job summary

Life Time, Inc. is seeking a LifeSpa Coordinator to operate the telephone system, greet callers, and direct them to the right staff with a cheerful attitude, while assisting the Department Head with filing and general office tasks in Alpharetta, GA.

You will convert LifeSpa questions into appointments, explain products and services, suggest upgrades, and handle confirmation calls, all while maintaining safety procedures and exceptional customer service.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience required.
• CPR and AED certified within 30 days of hire.
• Knowledge of Microsoft Office Suite (Excel, PowerPoint, Outlook).
• Ability to calculate figures such as discounts, interest and commissions.
• Ability to stand, sit, walk, reach, climb and lift up to 50 pounds.

Responsibilities

• Answer incoming internal calls, greet, schedule appointments, and service members in a friendly and professional manner.
• Converts LifeSpa questions into appointments.
• Explain all Life Spa products, services, and treatments to guests and determine their needs.
• Suggest upgrades or add-ons to products and services.
• Complete outgoing confirmation calls and schedule appointments.
• Follow safety rules and use required safety devices.

Skills

Customer service

Appointment scheduling

Guest service

Upselling

Product knowledge

Communication

Safety compliance

Office software

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Life Time, Inc. is seeking a LifeSpa Coordinator to operate the telephone system, greet callers, and direct them to the right staff with a cheerful attitude, while assisting the Department Head with filing and general office tasks in Alpharetta, GA.

You will convert LifeSpa questions into appointments, explain products and services, suggest upgrades, and handle confirmation calls, all while maintaining safety procedures and exceptional customer service.