Lifesaving 911 Call Taker — Start Your Emergency Career

National Public Safety Careers; Pinconning (MI); Vor Ort; USD 35.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

National Public Safety Careers is seeking dedicated 911 Call Takers to support Pinconning, MI. You will handle emergency and nonemergency calls, verify locations and contacts, and enter data into dispatch systems to aid responders.

The role emphasizes listening accuracy, clear verbal communication, and strict adherence to scripted procedures and certifications. Training and ongoing assessments accompany this essential public-safety function.

Qualifikationen

• High school diploma or equivalent required.
• Experience in customer service or call handling preferred.
• Strong listening comprehension and accurate typing skills.
• Ability to follow structured procedures and pass assessments.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Kenntnisse

Customer service

Typing

Listening

Verbal communication

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

National Public Safety Careers is seeking dedicated 911 Call Takers to support Pinconning, MI. You will handle emergency and nonemergency calls, verify locations and contacts, and enter data into dispatch systems to aid responders.

The role emphasizes listening accuracy, clear verbal communication, and strict adherence to scripted procedures and certifications. Training and ongoing assessments accompany this essential public-safety function.