Emergency 911 Call Taker - Launch a Life-Saving Career

National Public Safety Careers; Inverness Township (MI); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Cheboygan, MI. You will answer emergency and nonemergency calls, confirm locations and contact details, and document information for dispatch.

Training and certification are required to provide pre-arrival instructions when appropriate. Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service, telephone support, or public safety is helpful but not required.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact details.
• Ask approved questions to identify nature and urgency of the situation.
• Enter information into call-processing or dispatch software accurately.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Cheboygan, MI. You will answer emergency and nonemergency calls, confirm locations and contact details, and document information for dispatch.

Training and certification are required to provide pre-arrival instructions when appropriate. Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills.