Emergency 911 Call Taker - 24/7 Public Safety Role

National Public Safety Careers; Waters (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continued training

Job summary

National Public Safety Careers is seeking 911 Call Takers for the Waters, MI area. This role involves handling emergency and nonemergency calls, confirming locations and caller details, and documenting information in dispatch software.

You will follow structured procedures and work with trained teams to coordinate safety responses. Successful candidates typically hold a high school diploma, demonstrate excellent listening and communication skills, and can perform accurate data entry within

Qualifications

• Requires high school diploma or recognized equivalent; dispatch experience not required for all vacancies.
• Strong listening comprehension and accurate typing are essential.
• Ability to follow structured procedures and operate call-processing systems.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources as needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Structured procedures

Education

High School Diploma

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers for the Waters, MI area. This role involves handling emergency and nonemergency calls, confirming locations and caller details, and documenting information in dispatch software.

You will follow structured procedures and work with trained teams to coordinate safety responses. Successful candidates typically hold a high school diploma, demonstrate excellent listening and communication skills, and can perform accurate data entry within