911 Call Taker — Start Your Public Safety Career

National Public Safety Careers; Levering (MI); On-site; USD 39,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Takers for Levering, MI. You will answer emergency and nonemergency lines, verify locations, and collect caller information. You must type accurately, listen carefully, and follow defined procedures throughout call handling.

Experience in dispatch or public safety is a plus, with opportunities for training, certifications, and career development in a role that supports first responders and the community 24/7.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and clear verbal communication are essential.
• Accurate typing and following structured procedures are important.
• Experience in dispatch or public safety is a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers stay focused on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Call/Dispatch software

Job description

National Public Safety Careers seeks 911 Call Takers for Levering, MI. You will answer emergency and nonemergency lines, verify locations, and collect caller information. You must type accurately, listen carefully, and follow defined procedures throughout call handling.

Experience in dispatch or public safety is a plus, with opportunities for training, certifications, and career development in a role that supports first responders and the community 24/7.