Lifecycle Retention Lead — Grow LTV & Engagement

Arrae; Los Angeles (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

Arrae is looking for a Senior Retention Manager to enhance customer retention strategies and drive repeat purchases. This hands-on role collaborates with multiple teams to optimize customer engagement and retention initiatives.

The ideal candidate should possess experience in lifecycle marketing, a data-driven approach, and strong project management skills. If you're passionate about improving customer loyalty and LTV, apply now.

Qualifications

• Experience in retention and lifecycle marketing within an e‑commerce environment.
• Strong understanding of subscription business models.
• Proven ability to analyze data and create actionable strategies.

Responsibilities

• Own and optimize retention strategy for repeat purchases.
• Analyze cohort behavior to improve retention.
• Lead initiatives to enhance subscription retention.

Skills

Retention expertise

Lifecycle marketing

Data analysis

Project management

Communication skills

Tools

Email/SMS platforms

Analytics tools (Shopify, GA4)

Subscription platforms (Recharge)

Job description

Arrae is looking for a Senior Retention Manager to enhance customer retention strategies and drive repeat purchases. This hands-on role collaborates with multiple teams to optimize customer engagement and retention initiatives.

The ideal candidate should possess experience in lifecycle marketing, a data-driven approach, and strong project management skills. If you're passionate about improving customer loyalty and LTV, apply now.