Life Sciences Strategic Engagement Director

Datavant; Carson City (NV); On-site; USD 163,000 - 204,000; Full time

Job summary

Datavant is seeking an experienced team lead for strategic engagement to drive value for healthcare customers. You will lead 4–5 engagement leads, manage 1–2 accounts as a player-coach, and partner across product and sales to accelerate patient and business outcomes.

You will act as a consultative advisor, ensuring adoption, renewal, and satisfaction while coaching career development and prioritizing high-impact work within a fast-paced environment.

Qualifications

• 8+ years experience in healthcare technology and customer facing roles.
• 4+ years experience with the pharmaceutical industry.
• Proven ability to build deep, trust-based relationships with customer stakeholders.
• Seasoned strategic program and project manager focused on connect the dots thinking that puts client value at the center of everything.
• Skilled at expanding relationships beyond direct contacts through rapport-building.
• Demonstrated ownership of complex, high‑value customer accounts.
• Strategic thinker who connects cross‑customer trends to shape value propositions.
• Effective and empathetic internal and external communication.
• Previous experiencing working in one or more of the following areas (required):
• Experience working within RWD health analytic companies, CROs, or systems integrators in the healthcare sector
• Application of RWD and RWE in the pharmaceutical and life sciences space
• Understanding of drug development and/or clinical trials.

Responsibilities

• Lead a team of 4-5 strategic engagement leads and manage 1-2 accounts as a player-coach.
• Operate as an effective scaler, providing real time support to your direct reports for their account portfolios and providing coaching and career development
• Lead business-relevant functional projects that enable growth and scalability
• Serve as a consultative, strategic advisor, enabling client success and end-to-end acceleration of value within your portfolio.
• Lead with curiosity and dive deep into learning and understanding the goals and strategies of our customers and how our solutions and products support those goals
• Excel in advanced program management and decision-making, balancing thoughtful analysis with speed to execution, appropriately prioritizing, and knowing when and how to elevate complex edge cases effectively
• Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
• Thrive in a fast-paced, continuous improvement environment, embracing gray areas and ambiguity, while seeking to drive clarity and scalability for your customers and the business
• Work effectively with your cross-functional partners - surfacing insights that influence product and sales strategies across account teams for your portfolio accounts.
• Take a self-service-first approach to problem solving and navigating questions internally and externally
• Be a proven communicator and presenter with a commitment to maintaining good internal and external relationships through passion, empathy, and hard work
• Help create a company-wide culture of customer-centricity

Skills

Healthcare technology

Customer facing

Pharma experience

Relationship building

Strategic program management

Cross-functional collaboration

Communication

Account management

Job description

Datavant is seeking an experienced team lead for strategic engagement to drive value for healthcare customers. You will lead 4–5 engagement leads, manage 1–2 accounts as a player-coach, and partner across product and sales to accelerate patient and business outcomes.

You will act as a consultative advisor, ensuring adoption, renewal, and satisfaction while coaching career development and prioritizing high-impact work within a fast-paced environment.