Strategic Engagement Lead, Biopharma Value & Growth

Datavant; New York (NY); On-site; USD 150,000 - 180,000; Full time

Job summary

Datavant is seeking an experienced Senior Strategic Engagement Lead to drive value for our biopharma customers. You will own account and value management across a portfolio, align product and services with client strategies, and guide post-sale delivery, adoption and renewals.

You will work across cross-functional teams, build trusted relationships with stakeholders, manage complex accounts, and help scale customer-centric programs from NYC office with periodic client site visits.

Qualifications

• 10+ years in healthcare technology and customer-facing roles.
• Proven ability to build deep, trust-based relationships with customer stakeholders.
• Seasoned strategic program and project management with client value focus.
• Ability to expand relationships beyond direct contacts through rapport-building.
• Demonstrated ownership of complex, high-value customer accounts.
• Strategic thinker who connects cross-customer trends to value propositions.
• Effective and empathetic internal and external communication.
• Experience in RWD/RWE within pharma and life sciences is a plus.

Responsibilities

• Own account management and value management for a dedicated portfolio of up to 15 accounts in the biopharma segment, driving end-to-end value.
• Lead with curiosity to understand customer goals and how Datavant solutions support them.
• Excel in program management and decision-making, balancing analysis with speed of execution.
• Influence lifetime value through product adoption, satisfaction and health scores.
• Thrives in a fast-paced, improvement-driven environment and clarifies complex scenarios.
• Collaborate with cross-functional partners to surface insights for product and sales strategies.
• Adopt a self-service approach to problem solving for internal and external questions.
• Communicate effectively to maintain strong internal and external relationships.
• Foster a company-wide culture of customer-centricity.

Skills

Healthcare tech

Relationship management

Strategic program management

Cross-functional collaboration

Account ownership

Communication

RWE/RWD knowledge

Job description

Datavant is seeking an experienced Senior Strategic Engagement Lead to drive value for our biopharma customers. You will own account and value management across a portfolio, align product and services with client strategies, and guide post-sale delivery, adoption and renewals.

You will work across cross-functional teams, build trusted relationships with stakeholders, manage complex accounts, and help scale customer-centric programs from NYC office with periodic client site visits.