Strategic Engagement Leader, Life Sciences

Datavant; Honolulu (HI); On-site; USD 163,000 - 204,000; Full time

Job summary

Datavant is seeking an experienced team lead for Strategic Engagement to drive value realization, renewals, and customer success across a portfolio of accounts. You will lead a team, coach direct reports, and partner with cross-functional teams to accelerate adoption and measurable outcomes.

The role emphasizes strategic program management, deep customer relationships, and proactive problem solving in a fast-paced healthcare technology environment.

Qualifications

• 8+ years experience in healthcare technology and customer facing roles.
• 4+ years experience with the pharmaceutical industry (preferred).
• Proven ability to build deep, trust-based relationships with customer stakeholders.
• Seasoned strategic program and project manager focused on connect the dots thinking that puts client value at the center of everything.
• Skilled at expanding relationships beyond direct contacts through rapport-building.
• Demonstrated ownership of complex, high-value customer accounts.
• Strategic thinker who connects cross-customer trends to shape value propositions.
• Effective and empathetic internal and external communication.

Responsibilities

• Lead a team of 4-5 strategic engagement leads and manage 1-2 accounts as a player-coach.
• Operate as an effective scaler, providing real time support to your direct reports for their account portfolios and providing coaching and career development.
• Lead business-relevant functional projects that enable growth and scalability.
• Serve as a consultative, strategic advisor, enabling client success and end-to-end acceleration of value within your portfolio.
• Lead with curiosity and dive deep into learning and understanding the goals and strategies of our customers and how our solutions and products support those goals.
• Excel in advanced program management and decision-making, balancing thoughtful analysis with speed to execution, appropriately prioritizing, and knowing when and how to elevate complex edge cases effectively.
• Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
• Thrive in a fast-paced, continuous improvement environment, embracing gray areas and ambiguity, while seeking to drive clarity and scalability for your customers and the business.
• Work effectively with your cross-functional partners - surfacing insights that influence product and sales strategies across account teams for your portfolio accounts.
• Take a self-service-first approach to problem solving and navigating questions internally and externally
• Be a proven communicator and presenter with a commitment to maintaining good internal and external relationships through passion, empathy, and hard work
• Help create a company-wide culture of customer-centricity

Skills

Healthcare experience

Strategic engagement

Relationship management

Program management

Cross-functional collaboration

Communication

Leadership

Account management

Job description

Datavant is seeking an experienced team lead for Strategic Engagement to drive value realization, renewals, and customer success across a portfolio of accounts. You will lead a team, coach direct reports, and partner with cross-functional teams to accelerate adoption and measurable outcomes.

The role emphasizes strategic program management, deep customer relationships, and proactive problem solving in a fast-paced healthcare technology environment.