Head of Strategic Engagement

Datavant; Little Rock (AR); On-site; USD 163,000 - 2,040,000; Full time

Job summary

Datavant is seeking an experienced team lead for Strategic Engagement in healthcare data solutions. You will manage 4-5 strategic engagement leads and coach 1-2 accounts, driving value realization and customer satisfaction across post-sale activities and cross-functional initiatives.

You will serve as a consultative advisor, align solutions with customer goals, and accelerate value within your portfolio. Strong program management and empathetic communication are essential for success.

Qualifications

• 8+ years experience in healthcare technology and customer facing roles.
• 4+ years experience with the pharmaceutical industry preferred.
• Proven ability to build deep, trust-based relationships with customer stakeholders.
• Strategic program and project management focused on client value.
• Able to expand relationships beyond direct contacts through rapport-building.
• Ownership of complex, high-value customer accounts.
• Strategic thinker connecting cross-customer trends to value propositions.
• Effective and empathetic internal and external communication.
• Experience in RWD health analytics, CROs, or systems integrators.
• Experience applying RWD and RWE in pharma and life sciences.
• Understanding of drug development and/or clinical trials.

Responsibilities

• Lead a team of 4-5 strategic engagement leads and manage 1-2 accounts as a player-coach.
• Provide real time coaching and career development to direct reports for their portfolios.
• Lead business-relevant projects that enable growth and scalability.
• Serve as a consultative advisor, driving client success and value realization.
• Learn customer goals and align our solutions to support them.
• Excel in program management and decision-making, balancing analysis with speed.
• Influence lifetime value through product adoption and satisfaction scores.
• Thrive in fast-paced, ambiguous environments to drive clarity and scalability.
• Collaborate with cross-functional partners to surface insights shaping strategy.
• Adopt a self-service approach to problem solving and internal/external navigation.
• Communicate effectively to maintain relationships with passion and empathy.
• Foster a company-wide culture of customer-centricity.

Skills

Healthcare tech

Customer facing

Relationship building

Strategic PM

Cross-functional leadership

Account management

Communication skills

Problem solving

Job description

Datavant is seeking an experienced team lead for Strategic Engagement in healthcare data solutions. You will manage 4-5 strategic engagement leads and coach 1-2 accounts, driving value realization and customer satisfaction across post-sale activities and cross-functional initiatives.

You will serve as a consultative advisor, align solutions with customer goals, and accelerate value within your portfolio. Strong program management and empathetic communication are essential for success.