Life Sciences Field Service Engineer - Remote & Travel

Cytiva; Seattle (WA); Hybrid; USD 68,000 - 72,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k)

Job summary

Cytiva in Seattle is seeking a Field Service Engineer to install, repair and maintain Cytiva products at customer sites under maintenance contracts. You will perform electrical and mechanical testing, coordinate with customers, and travel up to 35% of the time.

The role emphasizes service excellence, timely issue resolution, and opportunities to expand service offerings. The ideal candidate has a Biomedical, Mechanical, or Electrical Engineering degree (or related STEM field) and experience in

Qualifications

• Provide service, repair and installation of Cytiva equipment per maintenance contracts.
• Maintain regular communication with customers to ensure issue resolution and satisfaction.
• Drive service business growth with sales actions for service agreements, parts, upgrades and leads.

Responsibilities

• Meet daily service/repair needs and perform preventive maintenance.
• Maintain customer communication and ensure timely resolutions.
• Identify opportunities for service agreements and parts upgrades.

Skills

Service engineering

Troubleshooting

Customer communication

Lead generation

Education

Bachelor's degree in Biomedical, Mechanical or Electrical Engineering, OR relevant STEM field

Job description

Cytiva in Seattle is seeking a Field Service Engineer to install, repair and maintain Cytiva products at customer sites under maintenance contracts. You will perform electrical and mechanical testing, coordinate with customers, and travel up to 35% of the time.

The role emphasizes service excellence, timely issue resolution, and opportunities to expand service offerings. The ideal candidate has a Biomedical, Mechanical, or Electrical Engineering degree (or related STEM field) and experience in