Life Sciences CRM Transformation Lead

Cognizant Technology Solutions Corporation; Chicago (IL); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Employee stock purchase plan

Paid holidays and time off

Parental leave

Learning and development programs

Job summary

Cognizant Consulting is seeking a CRM Functional and Analytics Lead to guide CRM and analytics transformations for Life Sciences clients. You will connect business strategy with CRM platforms, analytics, and data to deliver scalable solutions.

You will collaborate with client stakeholders, data teams, and technology delivery groups to drive adoption, define KPIs, and implement dashboards across multiple programs. Travel and hybrid office presence required.

Qualifications

• 10+ years of consulting or related experience, with Life Sciences CRM or commercial transformation.
• Strong knowledge of Life Sciences commercial ops, CRM, and omnichannel processes.
• Experience translating requirements into data, KPIs, dashboards and analytics.

Responsibilities

• Lead discovery workshops, requirements gathering, and business-process design for CRM and analytics.
• Translate business requirements into functional specs, data needs, KPIs, and dashboards.
• Shape CRM reporting across field-force effectiveness, targeting, and omnichannel engagement.
• Lead client-facing workstreams with cross-functional teams to deliver scalable outcomes.

Skills

CRM

Analytics

Stakeholder management

Workshop facilitation

Client-facing

Education

Bachelor’s or Master’s degree

Tools

Veeva CRM

Salesforce

Snowflake

Power BI

Job description

Cognizant Consulting is seeking a CRM Functional and Analytics Lead to guide CRM and analytics transformations for Life Sciences clients. You will connect business strategy with CRM platforms, analytics, and data to deliver scalable solutions.

You will collaborate with client stakeholders, data teams, and technology delivery groups to drive adoption, define KPIs, and implement dashboards across multiple programs. Travel and hybrid office presence required.