CRM Transformation Lead, Life Sciences Consulting

Cognizant; Boston (MA); Hybrid; USD 135,000 - 159,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Employee stock purchase plan

Paid holidays

Parental leave

Job summary

Cognizant Consulting in the United States seeks a Manager, CRM Functional Lead (Lifesciences Consulting) to drive CRM transformation for pharmaceutical and Life Sciences clients. You will translate business needs into functional designs and lead client workshops, guiding strategy and delivery across omnichannel engagement.

Based in a hybrid model with travel, you will supervise functional teams through design, configuration, testing, deployment, and adoption, collaborating with business and

Qualifications

• At least 10 years of consulting, CRM, digital transformation, or related experience, including CRM programs in Life Sciences.
• Strong knowledge of Life Sciences commercial processes and omnichannel engagement.
• Hands-on experience with Veeva CRM, Salesforce, or Salesforce Life Sciences Cloud.
• Experience leading client-facing workshops and guiding senior stakeholders.

Responsibilities

• Lead requirements gathering, business-process design, and client workshops for Life Sciences CRM transformations.
• Advise on CRM strategy, HCP/HCO engagement, field sales, and consent management.
• Translate business needs into functional designs, user journeys, and implementation roadmaps.
• Lead teams through design, configuration, testing, deployment, adoption, and stabilization.

Skills

CRM

Consulting

Stakeholder management

Salesforce

Education

Bachelor’s degree

Master’s degree

Tools

Veeva CRM

Salesforce

Salesforce Life Sciences Cloud

Job description

Cognizant Consulting in the United States seeks a Manager, CRM Functional Lead (Lifesciences Consulting) to drive CRM transformation for pharmaceutical and Life Sciences clients. You will translate business needs into functional designs and lead client workshops, guiding strategy and delivery across omnichannel engagement.

Based in a hybrid model with travel, you will supervise functional teams through design, configuration, testing, deployment, and adoption, collaborating with business and