Sr. Consulting Manager- CRM Functional & Analytics Lead, Life Sciences Consulting

Cognizant; Boston (MA); Hybrid; USD 135,000 - 159,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Employee stock purchase plan

Paid holidays & PTO

Parental leave

Learning & development

Job summary

Cognizant Consulting in the Life Sciences practice seeks a CRM Functional and Analytics Lead to drive CRM, engagement, and analytics transformation for pharmaceutical clients. You will join the Life Sciences Consulting team and work with client Commercial stakeholders, CRM and data teams to deliver scalable functional solutions and actionable insights.

You will lead discovery, translate requirements into specs, shape CRM reporting, and guide data use for strategic decision-making.

Qualifications

• 10+ years consulting, CRM, analytics, digital transformation, or related experience.
• Five+ years supporting Life Sciences CRM or Commercial transformation.
• Strong knowledge of Life Sciences Commercial operations, CRM, engagement, and omnichannel processes.
• Functional experience with Veeva CRM, Salesforce, or Salesforce Life Sciences Cloud.
• Experience translating Commercial requirements into data requirements, KPIs, dashboards, reports, and analytics solutions.

Responsibilities

• Lead discovery workshops, requirements gathering, process design, and adoption for Life Sciences CRM and analytics.
• Translate business requirements into functional specs, data needs, KPIs, dashboards, and reports.
• Shape CRM reporting and analytics across field-force effectiveness, targeting, segmentation, and omnichannel.
• Guide use of data to support Commercial decision-making and engagement strategies.
• Lead client-facing workstreams and collaborate across business, CRM, data, analytics, and tech teams.

Skills

CRM

Analytics

Life Sciences

Stakeholder Mgmt

Education

Bachelor's or Master's degree

Tools

Veeva CRM

Salesforce

Salesforce Life Sciences Cloud

Job description

About Cognizant Consulting

Cognizant Consulting is more than Cognizant’s consulting practice. We are a global community of experts dedicated to helping clients reimagine their businesses. Blending deep industry knowledge with technology and advisory capabilities, we create innovative business solutions for Fortune 500 clients. Now, we are looking for our next colleague to help shape the future of business. Could it be you?

About the role

As a CRM Functional and Analytics Lead, you will make an impact by leading CRM, customer engagement, and commercial analytics transformation for pharmaceutical and broader Life Sciences clients.

You will be a valued member of the Life Sciences Consulting team and work collaboratively with client Commercial stakeholders, CRM and data teams, analytics professionals, and technology delivery teams. You will connect business strategy, CRM platforms, commercial data, and analytics to create scalable functional solutions and actionable business insights.

In this role, you will:

• Lead discovery workshops, requirements gathering, business-process design, functional solutioning, user acceptance testing, and business adoption for Life Sciences CRM and analytics programs.
• Translate Commercial business requirements into functional specifications, data requirements, key performance indicators, dashboards, reports, and actionable analytical solutions.
• Shape CRM reporting and analytics across field-force effectiveness, targeting, segmentation, call activity, customer engagement, account performance, and omnichannel effectiveness.
• Guide the use of HCP, HCO, account, territory, affiliation, interaction, and activity data to support Commercial decision-making and customer-engagement strategies.
• Lead client-facing functional workstreams and collaborate across business, CRM, data, analytics, and technology teams to deliver scalable transformation outcomes.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this position requires some travel and 2-3 days per week in a client or Cognizant office. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. These arrangements may change based on the project you are engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.

What you must have to be considered

• At least 10 years of overall consulting, CRM, analytics, digital transformation, or related professional experience, including five or more years supporting Life Sciences CRM or Commercial transformation.
• Strong knowledge of Life Sciences Commercial operations, CRM, customer engagement, field-force effectiveness, HCP and HCO engagement, and omnichannel processes.
• Functional experience with Veeva CRM, Salesforce, or Salesforce Life Sciences Cloud, including requirements gathering, process design, functional specifications, testing, and implementation.
• Demonstrated experience translating Commercial requirements into data requirements, KPIs, dashboards, reports, and analytics solutions.
• Strong client-facing consulting, workshop facilitation, communication, and stakeholder-management skills, with experience owning functional workstreams.

These will help you succeed

• Familiarity with Snowflake and visualization platforms such as Microsoft Power BI or Tableau.
• Experience with pharmaceutical commercial-data sources and ecosystems, including IQVIA data and Veeva OpenData.
• Knowledge of account, territory, affiliation, interaction, activity, call-plan, targeting, and segmentation data.
• Experience designing analytics for field-force effectiveness, customer engagement, channel performance, and omnichannel optimization.

• Bachelor’s or master’s degree in business, analytics, information systems, life sciences, technology, or a related discipline.

We are excited to meet people who share our mission and can make an impact in a variety of ways. Consider the transferable experiences and unique skills that could help you bring something new and valuable to this role.

Compensation

$134,500- $158,500 annually, depending on the successful candidate’s experience, education, professional qualifications, location, and other job-related factors.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

Cognizant offers the following benefits, subject to the eligibility requirements applicable to this role:

• Medical, dental, vision, and life insurance
• 401(k) plan and contributions
• Employee stock purchase plan
• Employee assistance program10 paid holidays plus paid time off
• Paid parental leave and fertility assistance
• Learning and development certifications and programs