Life Sciences CRM Transformation Lead

Cognizant; Delaware (OH); On-site; USD 165,000 - 194,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee stock purchase plan

Employee assistance program

Paid holidays & PTO

Parental leave & fertility support

Learning & development

Job summary

Cognizant Technology Solutions Corporation is seeking a Manager, CRM Functional Lead (Lifesciences Consulting) to drive CRM transformation and implementation for pharmaceutical and Life Sciences clients in the United States.

You will work with the Life Sciences Consulting team, shaping functional designs and guiding clients through CRM, customer engagement, and field-force transformation programs. Travel and hybrid work options may apply.

Qualifications

• 14 years of consulting, CRM, digital transformation, or related experience in the Life Sciences space.
• Strong knowledge of Life Sciences Commercial processes and CRM strategy.
• Hands-on experience with Veeva CRM, Salesforce, or Salesforce Life Sciences Cloud.
• Experience leading client-facing workshops and engaging senior stakeholders.
• Ability to lead functional workstreams across design, build, testing, deployment, and adoption.

Responsibilities

• Lead requirements gathering, design, solutioning, and client workshops for Life Sciences CRM programs.
• Advise on CRM strategy, HCP/HCO engagement, field sales, and omnichannel processes.
• Translate business needs into functional requirements, user journeys, and solution roadmaps.
• Lead teams through design, configuration, build, testing, deployment, and post-implementation activities.
• Support proposals, solution development, estimates, and client conversations to generate opportunities.

Skills

CRM strategy

Digital transformation

Stakeholder management

Executive communication

Workshop facilitation

Education

Bachelor’s or Master’s degree in business, technology, life sciences, or related discipline

Tools

Veeva CRM

Salesforce

Salesforce Life Sciences Cloud

Job description

Cognizant Technology Solutions Corporation is seeking a Manager, CRM Functional Lead (Lifesciences Consulting) to drive CRM transformation and implementation for pharmaceutical and Life Sciences clients in the United States.

You will work with the Life Sciences Consulting team, shaping functional designs and guiding clients through CRM, customer engagement, and field-force transformation programs. Travel and hybrid work options may apply.