CRM Analytics Lead - Life Sciences Transformation
Cognizant Technology Solutions Corporation
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Job summary
Cognizant Consulting in the Life Sciences practice seeks a CRM Functional and Analytics Lead to drive CRM, engagement, and analytics transformation for pharmaceutical clients. You will join the Life Sciences Consulting team and work with client Commercial stakeholders, CRM and data teams to deliver scalable functional solutions and actionable insights.
You will lead discovery, translate requirements into specs, shape CRM reporting, and guide data use for strategic decision-making.
Qualifications
- 10+ years consulting, CRM, analytics, digital transformation, or related experience.
- Five+ years supporting Life Sciences CRM or Commercial transformation.
- Strong knowledge of Life Sciences Commercial operations, CRM, engagement, and omnichannel processes.
- Functional experience with Veeva CRM, Salesforce, or Salesforce Life Sciences Cloud.
- Experience translating Commercial requirements into data requirements, KPIs, dashboards, reports, and analytics solutions.
Responsibilities
- Lead discovery workshops, requirements gathering, process design, and adoption for Life Sciences CRM and analytics.
- Translate business requirements into functional specs, data needs, KPIs, dashboards, and reports.
- Shape CRM reporting and analytics across field-force effectiveness, targeting, segmentation, and omnichannel.
- Guide use of data to support Commercial decision-making and engagement strategies.
- Lead client-facing workstreams and collaborate across business, CRM, data, analytics, and tech teams.
Skills
Education
Tools
Job description
Cognizant Consulting in the Life Sciences practice seeks a CRM Functional and Analytics Lead to drive CRM, engagement, and analytics transformation for pharmaceutical clients. You will join the Life Sciences Consulting team and work with client Commercial stakeholders, CRM and data teams to deliver scalable functional solutions and actionable insights.
You will lead discovery, translate requirements into specs, shape CRM reporting, and guide data use for strategic decision-making.
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