Life-Saving 911 Dispatcher: Calm Under Pressure

Emergency Telecommunicator Services; DeWitt (MI); Presencial; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Retirement benefits

Paid leave

Overtime eligibility

Descripción de la vacante

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers in and around Dewitt, MI. These roles involve receiving emergency calls, gathering essential details, and coordinating police, fire, or medical resources per agency procedures.

Candidates must demonstrate calm communication, meticulous note-taking, and the ability to manage multiple systems. Duties include confirming locations, triaging calls, and entering data into dispatch software while maintaining confidentiality.

Formación

• High school diploma or equivalent required; some agencies recruit entry-level, others require prior emergency communications experience or current certifications.
• Typing speed and accuracy, active listening, clear speech, and basic computer proficiency.
• Official announcements determine required testing scores, experience, and training deadlines.

Responsabilidades

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Conocimientos

Typing

Active listening

Clear communication

Computer basics

Multitasking

Educación

High school diploma

Emergency communications experience

Certifications

Herramientas

CAD systems

Radio equipment

Descripción del empleo

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers in and around Dewitt, MI. These roles involve receiving emergency calls, gathering essential details, and coordinating police, fire, or medical resources per agency procedures.

Candidates must demonstrate calm communication, meticulous note-taking, and the ability to manage multiple systems. Duties include confirming locations, triaging calls, and entering data into dispatch software while maintaining confidentiality.