911 Emergency Dispatcher: Calm, Critical Response

Emergency Telecommunicator Services; Detroit (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services in Detroit seeks a dedicated 911 Emergency Dispatcher to join our public safety communications team. You will handle emergency and nonemergency calls, verify locations, coordinate responders, and document incidents using CAD and radio systems.

The position requires calm communication, strong typing, and attention to detail, with shifts that may include nights, weekends, and overtime. Training and professional development opportunities are provided.

Qualifications

• High school diploma or equivalent (commonly required).
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Active listening

Typing

Communication

Organizational skills

Education

High school diploma

Tools

CAD systems

Job description

Emergency Telecommunicator Services in Detroit seeks a dedicated 911 Emergency Dispatcher to join our public safety communications team. You will handle emergency and nonemergency calls, verify locations, coordinate responders, and document incidents using CAD and radio systems.

The position requires calm communication, strong typing, and attention to detail, with shifts that may include nights, weekends, and overtime. Training and professional development opportunities are provided.