911 Emergency Dispatcher — Calm, Precise, Lifesaving

Emergency Telecommunicator Services; Irons (MI); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Overtime compensation

Other benefits depend on employer

Résumé du poste

Emergency Telecommunicator Services in Irons, MI is seeking skilled 911 dispatchers to connect callers with responders and coordinate law enforcement, fire, and medical resources. The role involves handling emergency and nonemergency calls, confirming locations and incident details, and relaying information accurately across multiple systems.

Dispatched candidates must remain calm, listen carefully, and organize information under pressure.

Qualifications

• High school diploma or equivalent required.
• Some agencies recruit entry-level applicants, while others require experience or current certifications.
• Typing, listening, clear speech, basic computer proficiency.
• Testing scores, experience, and training deadlines are determined by the official announcement.

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Connaissances

Accurate typing

Active listening

Clear speech

Information organization under stress

Formation

High school diploma or equivalent

Outils

CAD systems

Radio/telecom equipment

Description du poste

Emergency Telecommunicator Services in Irons, MI is seeking skilled 911 dispatchers to connect callers with responders and coordinate law enforcement, fire, and medical resources. The role involves handling emergency and nonemergency calls, confirming locations and incident details, and relaying information accurately across multiple systems.

Dispatched candidates must remain calm, listen carefully, and organize information under pressure.