Life-Saving 911 Dispatcher: Calm, Precise Communication

County Emergency Communications; Grant (MI); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in Grant, MI, seeks 911 emergency dispatchers to connect callers with police, fire, or EMS resources. You will gather information, confirm locations, and coordinate responses according to agency procedures.

The role requires calm communication, attention to detail, and the ability to handle multiple screens and systems while maintaining dispatcher certification requirements. Overtime and rotating shifts may apply.

Qualifications

• High school diploma or GED commonly required. Some agencies recruit entry-level applicants or require certifications.
• Useful skills include accurate typing, active listening, clear speech, and ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing

Clear speech

Information prioritization

Calm under pressure

Education

High school diploma or GED

Job description

County Emergency Communications in Grant, MI, seeks 911 emergency dispatchers to connect callers with police, fire, or EMS resources. You will gather information, confirm locations, and coordinate responses according to agency procedures.

The role requires calm communication, attention to detail, and the ability to handle multiple screens and systems while maintaining dispatcher certification requirements. Overtime and rotating shifts may apply.